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Terms & Conditions

Welcome to The Southern Princess, LLC! We are excited to have you as a user of our website. Please take a moment to review our terms and conditions and policies, which outline the rules and guidelines for using our website. By accessing or using our website, you agree to abide by these terms and policies. If you do not agree with any of the terms or policies, please refrain from using our website.


USER CONDUCT:
You agree to use our website for lawful purposes only and not to engage in any activities that violate any laws or regulations. You shall not post or transmit any content that is offensive, harmful, or infringes upon the rights of others. We encourage respectful and constructive communication within our community and reserve the right to remove any content that is deemed inappropriate.


INTELLECTUAL PROPERTY: 
All content and materials on our website, including but not limited to text, images, logos, and trademarks, are the property of The Southern Princess, LLC. and protected by intellectual property laws. You may not use, modify, or distribute any of our content without prior written permission from The Southern Princess, LLC.


THIRD-PARTY WEBSITES:
Our website may contain links to third-party websites for your convenience. The Southern Princess, LLC is not responsible for the content or practices of these websites. Please review their terms and policies before using their services.


DISCLAIMER OF WARRANTIES:
The Southern Princess, LLC makes no warranties or representations regarding the accuracy, reliability, or completeness of the information provided on our website. You use our website at your own risk.


LIMITATION OF LIABILITY:
The Southern Princess, LLC shall not be liable for any damages, whether direct, indirect, incidental, or consequential, arising from your use of our website or any content posted on it.


PRIVACY POLICY:
The Southern Princess, LLC receives, collects, and stores any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on The Southern Princess, LLC, as part of the process, we collect personal information you give us such as your name, address, and email address. 


We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.  
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.


If you don’t want us to process your data anymore, please contact us at  info@thesouthernprincesscollection.com


COOKIES POLICY:

We may use cookies and similar technologies on our website to enhance user experience. By using our website, you consent to our use of cookies as described as below: 


What are cookies? 
Cookies are small text files that are placed on your device when you visit a website. They are widely used to enhance your browsing experience and help websites function more effectively. This policy provides you with information about the types of cookies we use, their purposes, and how you can manage your cookie preferences. For more information, visit https://allaboutcookies.org/. 

Types of Cookies: 
We use the following types of cookies:

  • Essential Cookies: These cookies are necessary for the basic functioning of our website. They enable core features such as secure login, cart functionality, and page navigation.

  • Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously. This data helps us improve our website's performance and user experience.


Purpose of Cookies: 

  • Essential Cookies: We use these cookies to provide you with essential features and services on our website. Without these cookies, certain functions may not work correctly.

  • Analytics Cookies: These cookies help us gather anonymous data to analyze and improve our website's performance and content.


Cookie Management:
You can manage your cookie preferences or withdraw your consent at any time. Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may impact the functionality of our website.

 

MODIFICATION OF TERMS AND POLICIES:
We reserve the right to modify or update our terms and policies at any time. Changes will be effective upon posting on our website, and your continued use of our website constitutes acceptance of the updated terms and policies.


TERMINATION:
We may suspend or terminate your access to our website at any time, without notice, if you violate any of our terms and policies.


CONTACT US:
If you have any questions or concerns about our terms, policies, or your use of our website, please contact us at info@thesouthernprincesscollection.com.


RETURNS: 
We want you to love your Southern Princess Collection experience, so we offer free returns within 30 days from the date your order was delivered. The items returned must not have been worn, altered, washed, or damaged, and must include all original packaging and tags. 

PLEASE NOTE: If your order is lost, stolen, mis-delivered, or arrives late, please contact the carrier with your tracking information that is sent with every order. We will do everything possible to assist in locating your order, however, we do not refund or replace lost, stolen, or mis-delivered orders by the carrier.

 

SHIPPING:
Once your order has been placed, you will receive an order confirmation email. You will receive a proof of your design to approve. Once your item has been approved, created, and shipped, you will receive a shipping confirmation email with a tracking number.

Please note, the typical turnaround time for an order is 3-4 weeks. Delivery time does not include the initial 24-hour processing window.

Expedited Shipping and Rush Orders: Contact us for expedited shipping and rush orders. Additional costs will apply.

International Shipping: We do not offer international shipping.

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